PRIVACY POLICY

Last Updated: 18 January 2026

This privacy notice for Nebo (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, web platform, and related services (collectively, the “Platform”).

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to provide and improve our facility management services.

A. Personal Information

Depending on your role (Resident, Facility Manager, Admin, or Visitor), we may collect:

• Full name

• Email address

• Phone number

• Residential address / Unit number

• Property/estate affiliation

• Profile photo (optional)

• Identification details (for visitor verification, where applicable)

B. Payment Information

When residents pay service charges or dues:

• Billing name

• Transaction amount

• Payment reference number

• Payment status

⚠️ We do not store full debit/credit card details. Payments are processed securely through certified third-party payment processors.

C. Visitor Information

For visitor permit management and QR access:

• Visitor name

• Phone number

• Visit date and time

• Host resident details

• QR access logs

• Entry and exit timestamps

D. Usage & System Data

We automatically collect:

• Device type

• IP address

• App usage data

• Login timestamps

• Activity logs

• Browser type (for web users)

This helps improve system performance and security.

2. How We Use Your Information

We use your information to:

• Provide facility management services

• Process service charge payments

• Enable visitor access management

• Respond to maintenance requests

• Send notifications (issues, payments, emergencies)

• Improve platform functionality

• Monitor emergency alerts (SOS feature)

• Generate analytics and reports

• Prevent fraud and unauthorized access

We only collect data that is necessary to operate the Platform effectively.

3. Emergency & Safety Data (SOS Feature)

When a resident activates the SOS feature:

• Location (if permitted)

• Timestamp of alert

• Associated unit information

This data is shared only with authorized facility managers or security personnel to ensure rapid response.

4. How We Share Information

We do not sell personal information.

We may share data only with:

• Assigned Facility Managers (for operational purposes)

• Property Owners (for oversight and reporting)

• Security personnel (for visitor and emergency handling)

• Payment processors (for secure transactions)

• Legal authorities (if required by law)

All third parties are required to maintain confidentiality and data protection standards.

5. Data Retention

We retain information only as long as necessary to:

• Provide services

• Maintain legal compliance

• Resolve disputes

• Enforce agreements

Payment and transaction records may be retained for financial reporting and regulatory compliance.

6. Data Security

We implement appropriate technical and organizational measures, including:

• Encrypted data transmission (SSL/TLS)

• Role-based access control

• Secure authentication systems

• Activity logging and audit trails

However, no digital system can guarantee 100% security.

7. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your account

• Withdraw consent

• Request data portability

To exercise these rights, contact us at:
📧 [Insert Support Email]

8. Cookies & Tracking (Website)

Our website may use cookies to:

• Improve user experience

• Analyze website traffic

• Remember user preferences

Users can disable cookies in their browser settings.

9. Children’s Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

10. Third-Party Integrations

Our Platform may integrate with:

• Payment gateways

• SMS providers

• Email services

• Cloud hosting providers

These third parties operate under their own privacy policies.

11. Account Security

Users are responsible for:

• Keeping login credentials confidential

• Not sharing their account access

• Reporting unauthorized access immediately

We are not liable for losses resulting from compromised credentials.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy, please contact:

Automata Systems Technology
Email: contact@automata.com.ng
Phone: +234 8147921143
Address: 3A, Adekunle Banjo Avenue Magodo, Shangisha, Lagos.